Troubleshooting
Solutions for common issues with OCR, uploads, processing, and account access.
Something not working as expected? Pick the category that matches your issue and we will walk you through fixing it. If you cannot find your answer here, reach out through the in-app feedback form or check the FAQ on the homepage.
OCR Issues
Text not detected, incorrect recognition, or missed speech bubbles.
Upload Errors
File size limits, unsupported formats, and failed uploads.
Processing Stuck
Pages taking too long, queue behavior, and connection drops.
Account Issues
Login problems, password resets, verification, and session trouble.